Front Desk Officer at

Adcem Health Care Limited is the leading provider of renal care services in Nigeria. We are the sole representative of FRESENIUS MEDICAL CARE of Germany, the world’s largest integrated provider of products and services for individuals undergoing dialysis due to chronic kidney failure. At Adcem our focus is on improving specialized service delivery and personnel training in the Healthcare industry as a whole with emphasis on Renal Care.

We deal in Fresenius’ innovative products and equipment, including machines, dialysers and all the required consumables for kidney patients in hospital, dialysis clinics or at home. We also provide a range of product support services and the design of tailor-made therapies for specific needs. As an integrated company we are in the unique position of being able to offer products, services and support along the entire dialysis chain

Front Desk Officer

Job Type: Full Time

Qualification: BA/BSC/HND

Experience: 2 Years

Location: Lagos | Nigeria

Unit: Administration

Job Description:

Responsible for handling front office reception and administration duties, including scheduling meetings, patient records/ appointment scheduling and travel for executives.

Responsibilities
Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
Assist with administrative tasks
Provide client support services in accurate and timely manner
Maintain high level of professionalism and competence in every client interaction
Build positive and productive relationships with clients
Analyse and resolve service issues promptly
Work in compliance with company policies and procedures
Identify and develop new business opportunity with clients contact
Respond to inquiries and refer when necessary to the appropriate department or official
Prepares outgoing mails, sort and distributes incoming mails
Utilize problem solving and time management skills in client service operations
Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
Keeps patient appointments on schedule by notifying provider of patient’s arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
Helps patients in distress by responding to emergencies.
Protects patients’ rights by maintaining confidentiality of personal and financial information.

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Qualifications & Experience:

Multi-tasking, Flexibility, Telephone Skills, Customer Service,
Time Management, Organization, Attention to Detail, Scheduling,
Professionalism, Quality Focus, Customer Focus, Organization, Handles Pressure, Phone Skills.
Good communication and interpersonal skills
HND or Bachelor’s degree in Social Science or Arts.
2 years post NYSC related work experience